Think about the last time you walked out of a salon feeling truly wonderful. Perhaps it was a haircut that finally suited your face perfectly, a relaxing facial that left your skin glowing, or a makeup look that made you feel confident at an important event. Now think of a time when things did not go so well, such as a haircut that was too short, a colour that looked nothing like the picture, or a service that felt rushed. The difference between these experiences often comes